Return and Refund Policy

Scope and intent

This return and refund policy applies to all purchases made on the Ovenco website.

Contact information

For any questions regarding returns and refunds, please contact our customer service:

• E-mail : support@ovenco.fr

Return period

Customers from France, Belgium, Switzerland, Luxembourg have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification : To initiate a return, contact our customer service at support@ovenco.fr with your order number and a detailed reason for the return.
2. Return Authorization : After reviewing your request, we will provide you with detailed instructions and, if applicable, a prepaid return label.

Packaging and Shipping

1. Carefully pack the item in its original packaging with all labels and tags still attached.
2. Include the form return authorization and any necessary documents or images.
3. Send the package to the return address provided by email by our support team.

Return costs

Customers are responsible for return shipping costs unless the item is faulty or not as described. In this case, Ovenco will cover the return shipping costs.

Specific return and refund conditions

• Return for change of mind : If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged and in its original packaging.
• Defective items : If you receive a defective product, contact our customer service immediately for instructions. Ovenco will cover the return shipping costs and provide a replacement product or refund.
• Damaged items : If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return shipping costs if necessary.
• Incorrect product received : If you receive an incorrect product, please contact us and we will arrange return shipping and ensure you receive the correct product.
• Product not received : If your product never arrived, contact us so we can launch an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
• Cancellation after order : You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

Policy for damaged or defective items

Upon receipt of damaged or defective items, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or full refund.

Policy for undamaged items

If you change your mind, you can return the product undamaged and unused within 30 days. Make sure it is in the original packaging.

Time limit

• Return period : Returns must be reported and shipped within 30 days of receipt of product.
• Returns processing : After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.
• Refund conditions : A refund is approved if the product is undamaged, unused and in the original packaging. Refunds for defective or incorrectly delivered products are approved upon inspection.
• Refund period : After the return is approved, it takes up to 14 days to process the refund to the original payment method.
• Refund Methods : Refunds are made to the payment method used during purchase.

Exceptions to the return policy

The following products cannot be returned:

• Personalized items

Return address

Send all returns to: Email address

Shipping Method and Costs

• Shipping Method : Local Carrier + Tracking
• Estimated return costs : Depends on your location

Legal Rights

This policy does not affect any applicable statutory rights.

CONTACT INFORMATION:

Website Name: Ovenco - www.ovenco.fr​

Company Name : JP MOREAU

Address: 181 Boulevard de la liberté, 34130.

E-mail : support@ovenco.fr

Customer service : Monday to Friday from 8:00 a.m. to 5:00 p.m.